Your contacts.
Your next conversation.

Your Relaydesk workspace, account configuration, contact imports, campaign controls, message requests, a two-way inbox and a guided handover with short help videos. The price includes tax and is paid upfront. It covers the configured service, not ownership of the software, source code or underlying provider accounts.

Yes, after your account is connected and tested. Select contacts, choose an approved message and start the campaign yourself. Sending follows your configured hours, pacing and account limits. New message versions and technical configuration still involve our team.

Submit your wording in Relaydesk. We check the request, handle submission to Meta for WhatsApp approval and configure the approved message. You can follow the status in your workspace. Changed wording needs a new review; Meta controls approval timing. Current checks may involve our team. AI-assisted checks are coming next.

Platform access and your managed WhatsApp connection are €29 per month while active, plus messaging usage. Budget approximately €0.10 per initial message; your applicable rate is confirmed before activation. Free-form replies are free within 24 hours of the customer’s latest message. Outside that window, approved templates are required and usage charges may apply. Ongoing support arrangements are explained during setup.

Yes. You can request a pause at any time. The €29 monthly subscription covers platform access and keeping your managed WhatsApp connection active, including incoming messages between campaigns. There is no monthly subscription charge while paused.

While paused, your service is dormant: you cannot send campaigns, receive new messages or keep the inbox live. Keep it active if you want to pick up winter enquiries or early bookings. Before pausing, we confirm the effective billing date and what restarting involves, including any provider requirements for the number. The one-time setup payment is separate.

Yes. The launch package includes incoming replies, conversation history and outbound replies through your connected WhatsApp account. We test sending and receiving before handover. WhatsApp’s reply-window and approved-template requirements still apply.

The underlying WhatsApp connection and tool accounts are managed through our separate Irish business entity, rather than registered in your personal or company name. You get your own login to one workspace. We keep the information requested to a minimum: a contact, setup payment and a payment method for platform billing, with any additional verification requirements explained during onboarding. Card details are entered through the payment provider, not sent to us in a message.

Recipients see the agreed WhatsApp display name and profile picture, subject to provider requirements. Your contact list is not shown to other recipients. Relaydesk and the providers delivering the service process the contacts, messages and billing information they need. This arrangement keeps the account administration with us; it does not make messaging anonymous to providers.

Reconnect with past guests, announce the next season, promote open dates or follow up on enquiries. Prepare contact files by location, travel period or interest to reach a relevant opted-in audience. Saved smart-list filters are coming next. Campaigns can start conversations, but delivery and bookings are not guaranteed.

We manage the connection, so you have help getting things moving again. If a replacement connection is permitted, our managed setup lets us move quickly to configure a new WhatsApp account and connect it to your workspace. Activation depends on Meta’s approval, verification and any account restrictions, so timing cannot be guaranteed.

For restricted accounts, we follow the provider’s review and recovery process. A replacement cannot be used to bypass an enforcement decision. We confirm the available route and any impact on your number, message approvals and conversation history before switching.

Message Leon to arrange payment through Revolut or request bank details. Once payment is confirmed, onboarding starts: we collect your contact and billing details, arrange your managed WhatsApp connection, test the campaign and inbox journey and walk you through the workspace. Setup timing is confirmed with you.

AI-assisted drafting and message checks, reusable smart lists, conversation summaries and suggested replies are upcoming improvements. They are not available in the current package today. Release availability and any additional pricing will be confirmed before use. Automated wallet top-ups and richer reporting also depend on integration verification.